Privacy Policy

Privacy Policy

Last Revised: September 1, 2026

Revision: 2026-1

Pipeshoppe.com is a division of Grunge Works Studios. LLC
2140 Long Creek Rd.
Apalachin, NY 13732-2142

Pipeshoppe.com recognize and respect the importance of maintaining your privacy and keeping your information secure.

This Privacy Policy describes how Pipeshoppe.com, its employees, officers, directors, agents, subsidiaries, and affiliates (collectively “Pipeshoppe.com”, “we”, “us”, or “our”), collect, use and share information we collect when you interact with us on: the Pipeshoppe.com website, our mobile applications, social media platforms, email or postal mail, in our stores, or when you call our customer service center.

It’s our intent to ensure that this Privacy Policy and our practices are honest, complete, clear, and current. To do so, we may update this Policy frequently, as described below.

Please read the Privacy Policy carefully before you start to use our Website. This Privacy Policy is part of our Terms of Use, which govern your use of the Pipeshoppe.com Website. By using the Website, you agree to be bound and abide by the Terms of Use and this Privacy Policy. If you do not agree to the Terms of Use and this Privacy Policy, you should not access or use this website.

What Information We Collect and How We Do So

In order to be a premier resource for quality smoking pipes and pipe related products, and to provide the knowledge and inspiration to use them, we record information from your interactions with us online and when you interact with us via email, social media, postal mail, phone, or through other channels. The types of information we may collect and methods used to collect them fall under one or more of the following categories:

Information You Provide Directly to Us

Basic Contact Information

Pipeshoppe.com collects information that you voluntarily provide when you interact with our website, create an account, participate in a survey or promotional giveaway, sign up for our emails, subscribe to SMS/text alerts, or request a catalog by mail. Examples of this information include but are not limited to: your name, email address, postal address, and phone number.

Account Information

When you create an account through our website, customer service team, on our mobile apps, or at our retail stores, we collect information you create through using these services. Examples include your username, password, customer number, rewards member number, the products added to your wishlist. Please note that Pipeshoppe.com does not store plain text passwords for online accounts.

Payment Information

When you make a purchase or receive a credit, you will need to provide the information required to process and ship your orders or respond to your customer service requests. This may include your credit card number, card type, expiration date, or secure PayPal account information, as well as your billing address and shipping address. Please note that Pipeshoppe.com does not store, archive, or otherwise retain credit card numbers.

Information We Collect as You Use Our Services

When you use the Pipeshoppe.com website we collect information on your activity, including search history and the products you browse and/or place into your shopping cart. We likewise collect certain device, browser, and location information (such as IP address), regarding how you accessed our website.

Live Chat

Pipeshoppe.com does not use Live Chat as of the date of this revision (see revision date at the top of this page) If and when we do implement a Live Chat feature, we will collect information such as the date and time of the call, your device/browser version, IP address, and a record of the conversation.

Text

When you communicate with us via text, we collect information such as your phone number, carrier, and approximate geolocation data.

Phone

When you communicate with our representative via phone, we collect only the necessary information needed to address your reason for calling (e.g. if you place an order by phone we will collect your name, billing and shipping address, phone number, email, and credit card information. We do not store your credit/debit card information on site either digitally or on paper. We process phone transactions including payment information on a secure payment gateway website. We do not recorded phone calls to our Pipeshoppe.com phone number.

When you post a comment, question, or review we collect information to verify your identity.

Google Analytics

We use third-party analytics tools such as Google Analytics to help us measure the performance of our website and analyze how users interact with our site. These tools use cookies and similar technologies to identify your browser or computer device and collect browsing information that may include frequency of visits, pages viewed, products purchased and the source of the visit (referring page). This service may also collect information about the use of other websites, apps, and online services. Third parties providing these tools do not receive your Pipeshoppe.com user account information, your email address, or other personally-identifiable information through the use of cookies.

The information collected by Google Analytics is not sufficient, by itself, to be attributed to you as an identified or identifiable person; however, if we have your email address, information we receive from Google Analytics may be associated with your Pipeshoppe.com account.

To opt out of Google Analytics on the website go to https://tools.google.com/dlpage/gaoptout.

Session Replay Tools

We DO NOT partner with third parties such as Noibu, Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website. We do not collect data, nor share data that will be or could be used to target advertising aimed at you on other websites.

Social Networks

If you use social media logins (like Threads, Pinterest, Reddit, Bluesky, Instagram, and Facebook) to post reviews, ratings, questions, photos or other content on our website, we may be able to view the information you have made public on the social network. You can always limit this sharing using your social media service settings.

Cookies and Tracking Technologies

Pipeshoppe.com uses cookies and other tracking technologies on our website to collect, process, and store personal and pseudonymized browsing information.

We use cookies for a variety of purposes, including to enable you to select, place, and purchase products in our shopping cart, to save your cart for future visits, to make it easier for you to navigate the site, and to enhance your web browsing and shopping experience.

Cookies are small files that are stored on the device you use to access a website. You can adjust the settings on your device to remove or refuse cookies by following the instructions provided by your web browser. If you adjust your settings to refuse cookies, or if you delete cookies, you may not be able to access or use some portions of our website and some features may not work as we have designed them to.

Our website uses first-party cookies (set by Pipeshoppe.com). The cookies used on our website may be persistent or session based.

The Pipeshoppe.com website may also use other technologies including but not limited to Javascript tags or tracking pixels to collect, process, and store personal and pseudonymized browsing information as described above. Tracking pixels and tags assist in delivering cookies and allow us to collect browsing information about website users. Tracking pixels or tags may also be included in the emails we send you in order to determine whether the emails have been opened and if you have clicked on links within the email.

The tracking technologies used on our website may be used by Pipeshoppe.com, or our third-party partners, vendors and business affiliates for the purposes described in this Privacy Policy and the Terms of Use. Our third-party partners, vendors, and business affiliates may use these tracking technologies to measure advertising effectiveness (such as which web pages are visited or what products are purchased) to understand shopping patterns, to determine whether you have seen particular ads and for their own business purposes that are not described in this Privacy Policy. You have the right to opt out of the use of cookies or similar technologies and the sharing or sale of your information to third parties for the purpose of interest-based advertising. To learn more, please see the section below entitled “Your Privacy Rights and Choices.”

How We Use Information

In addition to utilizing personal and payment information to complete transactions, issue refunds, communicate with you, and fulfill your requests, Pipeshoppe.com may use information collected to analyze and improve our products and services; to personalize your website, mobile app, or other experience with us; and to conduct targeted marketing and advertising activities.

Special Offers & Catalogs

If you provide us with your email address when you make a purchase, or sign up to receive marketing communications, we may use your information to contact you with special offers and events, news and other content.

We may use personal information collected from your use of our website and match that information with postal address records to send you our catalog or other marketing materials.

Other Uses

We may also use the information you share with us to manage your account; to respond to inquiries or requests by you; to respond to law enforcement requests and as permitted or required by applicable law, court order, or governmental regulations; and for other business purposes disclosed to you at the time we collect or receive the personal information, or otherwise with your consent.

How We Share Information

We’re committed to sharing information only when needed for a legitimate business or legal purpose, and then only with recipients who will protect it.

On Our Website & Marketing Materials

We may use information collected from customers and website visitors for the purpose of informing other prospective customers, such as sharing a product review or testimonial about our services in an email campaign, catalog or other marketing materials.

With Service Providers & Business Partners

We may provide or make personal information available to service providers to process on our behalf for specific business purposes. For example, service providers may process personal information on our behalf to process payment card transactions, distribute communications, operate online and other communication methods such as online chat, manage offers and promotions, and provide services for order fulfillment and logistics, data analytics, computer and cloud-based networks, and fraud prevention.

These service providers may have access to your information to enable them to provide the services to us. Service providers are prohibited from selling or sharing your information, or from using your information for purposes beyond the scope of the services they are providing on our behalf.

Other Disclosures

In the unlikely event that our business assets are ever sold to or purchased by another company, Pipeshoppe.com may disclose your personal information to a purchaser that agrees to abide by the terms and conditions of this Privacy Policy.

We will access, preserve, and share any information about you, without your consent, to government or law enforcement officials or private parties as we in good faith believe necessary or appropriate to respond to claims and legal process (including, but not limited to, subpoenas); to comply with applicable laws; to protect the property and rights of Pipeshoppe.com, you or a third party; to protect the safety of the public or any person; or to prevent or stop activity we may consider to be or to pose a risk of being fraudulent, illegal, unethical or legally actionable. Information we receive about you may be accessed, processed and retained for an extended period of time when it is the subject of a legal request or obligation, governmental investigation, or investigations concerning possible violations of our terms or policies, or otherwise to prevent harm.

We also may share or disclose your personal information with your consent or at your direction.

Your Privacy Rights and Choices

Communication Preferences

Personal Information

You may amend, modify, or request deletion of your personal information by completing the form at the bottom of this page.

Email Subscriptions

You may adjust your email marketing preferences via the user account menu at www.pipeshoppe.biz, visiting the email preferences page, or by clicking the “preferences” or “unsubscribe” link in the footer of any marketing email.

If you choose to opt-out of receiving marketing emails, we may still send you important transactional emails including order confirmation, shipping confirmation, item availability alerts you request, account-based notifications, information regarding classes you have signed up for, or in response to other inquiries you make.

State-Specific Privacy Rights & Disclosures

Residents of California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia have certain rights under state law. The section below describes these data rights and how residents of these states can exercise them. Pipeshoppe.com currently allows residents of other states the option to exercise these rights as well, but prioritizes requests received from the above-listed states. Please note that we may ask for certain information to verify your request.

Request to Opt-Out

Pipeshoppe.com does not sell your personal information to third parties.

Please note that this website honors Global Privacy Control browser signals, but will not respond to other types of “do not track” signals.

Statement re the Use or Disclosure of Sensitive Personal Information

Pipeshoppe.com does not collect or process “sensitive personal information” or “sensitive data” as defined by applicable state law.

Right to Know & Access

You have the right to know whether we are processing your personal information and request that we disclose a report of your personal information, including the categories and specific pieces of personal information we have about you, the categories of sources from which the personal information has been obtained, the business or commercial purpose for collecting, selling, or sharing personal information, and the categories of third parties to whom we disclose personal information (as well as which categories of information were disclosed). Residents of Oregon and Minnesota have the additional right to receive a list of specific third parties, other than natural persons, to which the business has disclosed personal information. Residents of Delaware, California, and Maryland have the right to obtain a list of the categories of third parties to which we have disclosed your personal information.

Right to Correct

You have the right to request that we correct inaccuracies in any personal information we have collected from you and retained, taking into account the nature of the personal information and the purposes of processing your data. You may view, update and correct certain personal information by logging into your account and updating your information, or you may make a request to correct by submitting a data request as described below.

Right to Delete

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and verify your request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

For example, we may deny your deletion request if retaining the information is necessary for us or our service providers to:

Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our agreement with you.

Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.

Debug products to identify and repair errors that impair existing intended functionality.

Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.

Enable internal uses that are reasonably aligned with consumer expectations based on your relationship with us.

Comply with a legal obligation.

Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Right to Non-Discrimination

We will not discriminate against you based upon your exercise of any of the state law privacy rights described in this notice. Unless permitted by law, we will not:

Deny you goods or services.

Charge you different prices or rates for goods or services, including through discounts or other benefits, or imposing penalties.

Provide you a different level or quality of goods or services.

Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Exercise of Privacy Rights

To exercise any of the rights described above, please submit a verifiable request to us by completing the form at the bottom of this page.

Only you or a person that you authorize to act on your behalf may make a verifiable consumer request related to your personal information. So as to ensure your privacy, we reserve the right to deny a request from an authorized agent who does not submit proof that they have been authorized to act on your behalf. If you wish to authorize another to act on your behalf, please be advised that Pipeshoppe.com may require that you provide the authorized agent with written permission to submit a request and verify your own identity directly with us, unless the authorized agent has a power of attorney. For avoidance of doubt, parents may make a verifiable request on behalf of their minor child to exercise any consumer rights described in this Policy.

Our verification process works as follows. Before we may process a request to know, delete, or correct your personal information, in order to protect your privacy, we will ask you to confirm a few pieces of information that we have on our records about you, such as your email address.

If you are making a request to correct involving these items of information, we will work with you to find another means of verifying your identity that will not involve the subject matter of the request to correct. We may also require information from you to demonstrate that our data is incorrect. This information shall only be used and/or maintained by us for the purpose of correcting your personal information and to comply with any record-keeping obligations we may have under the law.

If you make a request online to delete your personal information, we may need to confirm your request before we delete your information.

You may make a verifiable consumer request up to two times within a 12-month period, without charge. After that threshold, we may charge you a reasonable fee per request if permitted by applicable law. Unfortunately, we cannot respond to your request to delete or correct or provide you with personal information if we cannot verify your identity or authority to make the request and confirm that the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

We try to respond to a verifiable consumer request within 45 days of its receipt, and an opt-out request will be processed within 15 days. If we require more time to respond to a verifiable consumer request, we will inform you of the reason and extension time period (up to 90 days). The response we provide will also explain any reasons we cannot comply with a request, if applicable.

Right to Appeal

If you submit a consumer data rights request under this section, and we deny the request, or fail to act on the request within a reasonable period of time, you have a right to appeal the denial or failure to act within 30 days. We will review and respond to your request within 45 days, and if your appeal is denied, we will provide you with an explanation of our reasons and a description of any further rights you may have at that time.

California Notice at Collection

The personal information we collect about you will depend upon how you use our website or interact with us. For purposes of this notice, “personal information” relates to information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Personal information does not include:

Deidentified, aggregated or anonymized information that is maintained in a form that is not capable of being associated with or linked to you.

Publicly available information from government records.

Below, we describe the categories of personal information, defined by California law, that we may collect about you when you visit our website or otherwise interact with us, the business purpose for which the data is collected, and whether or how the information may be shared or sold. The section below also describes the information we have collected within the past twelve months, and may sell and disclose or have sold or disclosed in the past twelve months.

Identifiers

Examples: name, postal address, email address, username, online or other unique personal identifiers, and IP address

Collected from: Information you provide; information we collect when you use our services

Business use: To enable the use of our website, communicate directly with you, and understand how customers interact with our website and offerings

Shared with: We share this data with our service providers and with third-party marketing services as described in the “How we share information” section.

Personal information (California Civil Code § 1798.80(e))

Examples: birthdate, phone number, and payment information

Collected from: Information you provide; information we collect when you use our services

Business use: To communicate directly with you, process your requests and transactions, and aid in fraud prevention

Shared with: We share this data with our service providers and with third-party marketing services as described in the “How we share information” section.

Protected Classifications

Examples: age, gender

Collected from: Information provided by you as well as third-party vendors

Business use: To understand how customers interact with our website and offerings

Shared with: We do not share this information.

Commercial Information

Examples: purchase, search or browsing history

Collected from: Information you provide; information we collect when you use our services; and information collected from our business partners

Business use: To personalize your experience, improve our website and product offerings, and understand market trends

Shared with: We share this data with our service providers and with third-party marketing services as described in the “How we share information” section.

Internet/Network Information

Examples: device/browser information, analytics data, and user logs

Collected from: Information we collect when you use our services

Business use: To enable the use of our website, monitor and troubleshoot website performance, and assist with your requests

Shared with: We share this data with our service providers and with third-party marketing services as described in the “How we share information” section.

Geolocation Data

Examples: contact or activity location approximated by your IP address

Collected from: Information we collect when you use our services

Business use: To enable the use of our website, and to personalize your experience

Shared with: We share this data with our service providers and with third-party marketing services as described in the “How we share information” section.

Data Retention

Unless otherwise communicated to you, we will only retain your personal information for as long as necessary for the purposes for which that information was collected as set out in this Privacy Policy, or for longer as required under any applicable legal, regulatory, accounting, or reporting requirements.

Links to Third Parties, Social Media, and Social Sharing

Our website may contain links to other websites that are outside of our control. Please be aware that we are not responsible for the privacy practices of any other website or service linked to or from the website, including the information or content contained within them. If you visit any third-party website, or provide any personal information to such a site, you are not submitting that information to us, and we have no control over the website’s privacy practices. We encourage our users to be aware when they leave our site, and to familiarize themselves with the privacy statements of all websites that they visit and interact with.

Social media provides tools that many of our customers use and enjoy, and we may include links to various social media platforms on our website. If you interact with these social media networks through our website, your experience on those social media sites will be governed by the privacy and other policies of those sites. So, the privacy settings you have chosen on those sites will determine the degree to which your information is made public. We encourage you to choose your privacy settings on those sites accordingly.

Our website offers social sharing features, which let users “like” or otherwise share our content on social media platforms. Other users of the social media platform or the general public may see the content you have shared or liked based on the privacy preferences you have defined on the platform.

Security

We maintain administrative, technical, and physical safeguards to protect the confidentiality and security of information transmitted to us. To guard your information delivered to us electronically, our website uses Secure Sockets Layer (SSL). SSL encrypts information submitted via website forms so only we are able to decode the information submitted. Pipeshoppe.com also complies with Payment Card Industry (PCI) requirements and our website is regularly scanned to confirm compliance with these standards.

Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your contact information, to the extent permitted by law, we do not guarantee or warrant the security of any information you transmit to or from our website, and you do so at your own risk.

We urge you to keep any password that you establish with us in a safe place and not to divulge it to anyone. Also remember to log off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place.

Policy Changes

We reserve the right to change this Privacy Policy at any time. If we make any material changes to this Privacy Policy, we will post the revised version to our website and update the “Effective Date” at the top of this Privacy Policy. We encourage you to check back periodically. If we make a material change to our Privacy Policy that would lessen your privacy rights, we will either continue to honor our prior policy, or we will ask for your consent to the change with respect to previously-collected personal information. Otherwise, your continued use of the website once the revised Privacy Policy has been posted on the website affirms your agreement to such changes.

Privacy Questions

If you have any questions, concerns, or comments about this Privacy Policy, please email us at sales@pipeshoppe.com, or you can write to us at:

Pipeshoppe.com

Attn: Consumer Care

2140 Long Creek Rd

Apalachin, NY 13732-2142

Re: Privacy Policy

Below is a simplified version of our Privacy Policy